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 Minneapolis
 Code of Ordinances
 Appendix H. MINNEAPOLIS CABLE COMMUNICATION FRANCHISES
 Chapter 2. CABLE TELEVISION FRANCHISE AGREEMENT BETWEEN CITY OF MINNEAPOLIS, MINNESOTA AND QWEST BROADBAND SERVICES, INC., D/B/A CENTURYLINK
 Section 3. CUSTOMER SERVICE STANDARDS

  § 3.5. Information to Subscribers.  

Latest version.

  • (a) Grantee shall provide written information on each of the following areas at the time of installation of service, at least annually to all subscribers, and at any time upon request:

    (1)

    Products and services offered;

    (2)

    Prices and options for programming services and conditions of subscription to programming and other services;

    (3)

    Installation and service maintenance policies;

    (4)

    Instructions on how to use the cable services;

    (5)

    Channel positions of programming carried on the system;

    (6)

    Billing and complaint procedures, including the address and telephone number of the City's cable office; and

    (7)

    Subscribers shall be advised of the procedures for resolution of complaints about the quality of the television signal delivered by the Grantee, including the address of the responsible officer of the City. ( 2015-Or-013 , § 1, 5-15-15)